RETURN/EXCHANGE POLICY

At BLANKWARD, every product is carefully inspected before it leaves our warehouse to ensure it meets our quality standards. If, however, you receive an incorrect or damaged item, we're here to make it right.

Please read our Return & Exchange Policy carefully before placing an order.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

You receive a product different from the one you ordered.
You receive an incorrect size due to an error on our end.
The product arrives damaged, defective, or has a manufacturing defect.

To be eligible, the issue must not be a result of customer misuse, accidental damage, or normal wear and tear.

We do not accept returns or exchanges for:

Incorrect size selected while placing the order.
Change of mind after purchase.
Preference for a different colour or product.
Minor colour variations caused by screen settings or lighting.
Products purchased during a sale, clearance, or promotional offer.
Products that have been worn, washed, altered, or damaged after delivery.
Products returned without original tags or packaging.

2. Return Shipping

If your return or exchange request is approved and the issue is confirmed to be due to our error:

BLANKWARD will bear the return shipping cost.
We will arrange a reverse pickup where service is available or provide return shipping instructions.
Customers are requested to pack the product securely in its original packaging.

Please note that if the product is damaged while being returned due to improper packaging, the exchange request may be rejected.

3. Exchange Process

Once the returned product reaches our warehouse:

Our Quality Check team will inspect the item.
If the request meets our policy, we will dispatch the correct replacement at no additional cost.
You will receive an email with shipment details once your replacement has been dispatched.

All exchanges are subject to product availability.

If the requested product or size is unavailable, our support team will assist you with the available options.

4. Sale & Promotional Products

Products purchased during:

Sale events
Clearance sales
Promotional offers
Discount campaigns

are considered Final Sale.

They are not eligible for returns or exchanges unless the item received is incorrect, damaged, or defective.

5. Refund Policy

BLANKWARD does not offer refunds.

Eligible requests will be resolved through a gift card in accordance with this policy.

6. How to Request a Return or Exchange

If your order qualifies under this policy, please contact us within 48 hours (2 days) of receiving your order.

Email: hello@blankward.com

Please include:

Your Order Number
Full Name
Registered Email Address
A brief description of the issue
Clear photographs of the product.
Photographs of the original packaging and shipping label.
An unboxing video (strongly recommended for damaged or incorrect product claims).

Providing complete information helps us verify your request and resolve it as quickly as possible.

Our customer support team typically responds within 1–2 business days.

7. Important Notes

Return or exchange requests submitted after 48 hours of delivery may not be accepted.
Products must remain unused, unwashed, and in their original condition with all tags attached.
Returns sent without prior approval will not be processed.
BLANKWARD reserves the right to decline requests that do not meet the conditions outlined in this policy.
We may update this policy from time to time without prior notice. The latest version will always be available on this page.